Here you will find questions that customers ask us from time to time. If you have a question and the answer is not here, please feel free to call or email us.
- A What is your method of payment?
Personal check, cashiers check, money order or credit card.
Credit cards are payable through our merchants account and are handled over the phone. After we receive your credit card info over the phone, we will then scan and email you the actual receipt with conformation and your approval.
- Are all of your DJs are experienced?
Experience brings knowledge of common problems to any situation. As in any business, everyone knows that good help is hard to find......That's one reason why we have elected to remain a small group of working professionals.
Once you describe your wants and needs, we simply "Custom Fit" your event.
- Are you expensive?
We customize each event to our client's needs. There are many factors for providing the correct quote. For starters, location of the event is important. Is it upstairs and no elevator?(ouch). Is the event outdoors? Will our DJ equipment area be protected? Will we have to provide a safe covered area? What day of the week is the event? Is it a holiday? Is it a Friday or Saturday in December? How long do you want the DJ to play music? Do you want to add Dance Floor Lighting? Will we be providing Custom Design LED Uplighting or a Custom Lighted Gobo? Do you want to add A DVD Photo Montage, Big Screen Music Videos or Karaoke? Will you need us to provide a special mic for your officiate, singers or readings for the ceremony?
Bottom line.....Not all quotes are the same. Individual client needs and DJ setup situations vary. Every event is "Custom Fit" to suite the client's needs.
- Are you going to charge extra for set-up and break down or your equipment?
Absolutely not! The quote that we give you is clearly stated on the entertainment agreement that reads: (DJ music times) If you want us to DJ an event for 4 hours, you are charged for the 4 hours of music times, and no extra hidden charges for setting up or breaking down of the DJ equipment.
"It's Really Figured In The Mix"......
If you hire us to work a 4 hour event, it may take us up to 6 hours to physically work the event. If the event is a wedding, a pre wedding itinerary meeting would also take place. This can usually take anywhere from 1-4 hours. By the time we get back to our office after the meeting and begin to put all your music together for your event, a 4 hour event may actually take us 8-12 hours (or longer) of time to work the event. This is something to consider and will better explained when receiving your quote from us.
- Do you have backup equipment?
We are prepared for anything! We shutter to think what would happen if a CD player quit working or one of our amps shuts down and we didn't have a spare handy. Let us put your mind at ease... We've got you covered!
- Do you provide references?
References are a major part of any good business.
We are always happy to provide potential clients with references. Besides, most of our business comes from others that recommend us too! Just ask and we will be more than happy to provide you with references of various events that we have recently worked.
In addition, please visit our "Favorite Vendors" page through our website and be automatically connected to several businesses that recommend our services.
- Do you take requests?
With your approval, we will certainly play as many requests as possible at your event!
To insure airplay, we suggest that you provide us with any special requests in advance prior to the event. We purchase most of our music through iTunes and can play these back by Computer, CD, i Phones, iPods with a endless number of song selections to choose from!
Please note that we will Not, and do Not play songs with explicit lyrics and that are degrading toward people! Furthermore, if we are unfamiliar with a song that someone is requesting that we play from their smart phone, iPod or other device, we prefer to refrain from playing this because that song or songs may be inappropriate for us to play. It is better for both the DJ and the client that we have this policy in place.
- Do your DJs drink alcoholic beverages during the event?
Absolutely Not! Rockin' Robin's DJs has a Strict Zero Tolerance Drinking Policy! We are there to work the event, not to party like one of your guests. We have a responsibility to the client and to ourselves to be professional before and during the event.
- Do your DJs take breaks?
No way! If the party doesn't stop.......why should we? However, sometimes we are asked by YOU the client to pause for various reasons that you may require.....
- How do I book or check availability for an event?
The easiest way for you to book an event is to call us. Don't have time to talk for a long time over the phone, simply submit your information through our online no obligation "Event Info Form"
- How early should I book my event with you?
The sooner the better! Since we are a small group, we usually get booked up quickly. However, if you are seeking a DJ on a short notice, we may have a cancellation on that date and still have availability. We suggest to inquire about our services no matter when when your event date is.
- Is tipping/gratuity expected by the DJ?
Tips are never expected....However, if you feel that the DJ did an exceptional job, a tip will most certainly be appreciated! Here's some food for thought: We all tip our server at the restaurant, and if they go over the top with exceptional service, their tip may even increase. Did you know that some clients even tip the caterer? Yep, everybody tips the limo driver and all he is doing is driving a fancy automobile! Bottom line, it's all up to you!
- Is your company insured?
Insurance is a must and should be a part of any legitimate business!
Liability and causality policies will protect you and your guests from any unforeseen circumstances.
We are insured by The G.A. Mavon Company and, we will be more than happy to provide a written certificate of our liability insurance!
Rockin' Robin's DJs is also a registered trademarked name. Our trademark for the name Rockin' Robin was originally registered in 1998 and was first used by us back in "1989". No persons or company in the state of Tennessee are allowed to use the name or reference to Rockin' Robin in any way without written permission or consent from Robin Knowles and or Rockin' Robin's DJs
PLEASE NOTE, that we are not in any way, nor have we ever been affiliated or associated with Robin Scott Productions.........
- What is your deposit amount and when is the final payment due?
In most any business, deposits are always a great way for both parties to commit to each another. You will never be asked to send us a deposit until AFTER you receive a written contract from us. Deposits vary depending on the amount charged for the event.
Some events may required a deposit for up to fifty percent of the total amount due for the event. As far as final payments, they are usually required to be paid in full no later than the date of the event, or perhaps when you meet with your DJ when finalize everything for your event. Sometimes you may hire us for an event that is only days or weeks away. In that case, the total amount due may be required in full before the event takes place. Many clients pay their event in full upon receiving a written contract the first time.
Please note that if the final payment due is written on a personal "out of state" check. The final payment will be required to be paid in full 14 days prior to the date of the event!
- What will we need to provide your DJs for set up? And, if our event is outdoors and it looks like rain, can you just move from place to place?
When it comes to the DJ set up....In most cases, the venue will provide the DJ with a skirted table. If a skirted table is not provided, RRDJs will provide one! This needed information is also included in all of our entertainment agreements!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
If your event is outdoors, the DJ equipment must be protected from the elements under a safe covered area. If the client does not provide a safe covered area for our DJ equipment, RRDJs will (in most cases) provide one of our 10x10 tents. To see what the tents look like, visit our "Equipment And Lighting Set Ups" under the Photo-Album area. Did you know that even on a nice clear HOT day, it can cause heat problems for our DJ equipment? We have seen equipment so hot that you could fry an egg on it! (Ouch) Sometimes it will be a nice, cool clear spring or fall evening, and by the time the event is over, the DJ equipment is covered in dew!(not good) Crazy weather can start out nice one minute, and here comes a big black cloud full of rain the next! (really not good) Once we are on-site and set-up, and then we need to move again....(ouch)
Bottom line: The professional equipment we use is very expensive, heavy and takes time to set up. If we do have to move the DJ equipment from one place to another, there will be a reasonable tear down and set up again fee added to the event!
Famous quote: "It's Not Nice To Fool Mother Nature"
- Where are you located and how far will you travel?
We are located in the Memphis, TN. area.
We currently service all of the The Mid-South! Including West Tennessee, Northern Mississippi and Eastern Arkansas.
Any event located outside of the greater city limits usually has an additional service trip fee. We charge $1.00 per mile round trip to the event location and back. It's Like hauling freight that also takes additional time and fuel. (These fees will ALWAYS be explained up front and in writing)
- Will we get to meet the DJ before they work our event?
If your event is a wedding, it's not just OK to meet with your DJ.....It's HIGHLY RECOMMENDED! After all, this is one of the most important times of your life! This way you and your DJ will be able to discuss all details for your special day. From your guest arrival music, grand introductions, first dance, parents dances, cake cutting, garter/bouquet toss and the last dance! We are DJs, Emcees and event Specialists that Custom Fit all of our events that we work.
We usually meet with our clients after the Entertainment Agreement is firmed. However, we will be more than happy to make exceptions if needed. Final DJ meetings usually take place 2 to 6 weeks prior to the wedding. This way, everything will be fresh on your mind when your date rolls around. If you live out of state, or several miles away, we will be more than happy to make exceptions for earlier dates and times to meet.
We really want you to have "Peace Of Mind" before and during your Special Day!