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| Got Questions?
 Here you will find questions that customers ask us from time to time. If you have a question and the answer is not here, please feel free to call or email us.
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- A What is your method of payment?
Personal check, business check, cashiers check, money order or credit card.
Credit cards are payable through our regular merchants account, and or through PayPal.
Did you know that PayPal is owned by EBay?
Thousands of people use their personal PayPal account to purchase merchandise on EBay everyday!
You do not have to have a PayPal account to use your credit card!
For further information about PayPal, visit their secure website at www.paypal.com
- Are all of your DJs are experienced?
Experience brings knowledge of common problems to any situation. As in any business, everyone knows that good help is hard to find......That's one reason why we have elected to remain a small group of working "Pros without Egos".
Once you describe your wants and needs, we simply "Paint Your Picture" the way you envision it to be!
You deserve "Peace of Mind"....and with "No Surprises"
- Are you expensive?
We customize each event to our client's needs. There are many factors for providing the correct quote. For starters, location of the event is important. Is it upstairs and no elevator?(ouch). Is the event outdoors? Will our DJ equipment area be protected? Will we have to provide a safe covered area? What day of the week is the event? Is it a holiday? Is it a Friday or Saturday in December(Corporate Christmas Party times). How long do you want the DJ to play music? Do you want to add Dance Floor Lighting or a Custom Lighted Gobo? Do you want to add A DVD Photo Montage, Big Screen Music Videos or Karaoke? Will you need us to provide a special mic for your minister, singers or readings for the ceremony? Bottom line.....Not all quotes are the same. Individual client needs and DJ setup situations vary.
- Are you going to charge extra for set-up and break down or your equipment?
Absolutely not! The quote that we give you is clearly stated on the entertainment agreement that reads: (DJ music times) If you want us to DJ an event for 4 hours, you are charged for the 4 hours of music times and no extra hidden charges for setting up or breaking down the DJ equipment.
Please keep in mind when hiring a professional DJ service, you are paying for "Time and Experience".
"It's Figured In The Mix"......
If you hire us to work a 4 hour event, it may take us up to 6 hours to physically work the event. If the event is a wedding, a pre-wedding itinerary meeting would also take place. This usually takes anywhere from 1-2 hours. By the time we get back to our office and put all your music together for your party, a 4 hour event may actually take us 8-10 hours of time. This is something to consider when receiving your quote.
- Do you have backup equipment?
We are prepared for anything! We shutter to think what would happen if a CD player quit working or one of our amps shuts down and we didn't have a spare handy. Let us put your mind at ease... We've got it covered!
- Do you provide references?
References are a major part of any good business.
We are always happy to provide potential clients with references. Besides, most of our business comes from others that recommend us too! Just ask and we will be more than happy to provide you with references of various events that we have recently worked.
In addition, please visit our "Favorite Vendors" page through our website and be automatically connected to several businesses that recommend our services.
- Do you take requests?
With your approval, we will certainly play as many requests as possible at your event!
We also suggest that you provide us with any "special" requests prior to your event. This way, it will insure that we have your special requests well in advance. If we do not have your special music requests, please feel free to bring your special music to the event for us to play.
Sorry, we will not and do not play songs with explicit lyrics!
- Do your DJs take breaks?
No way! If the party doesn't stop.......why should we? However, sometimes we are asked by YOU the client to pause for various reasons that you may require.....
- How do I book or check availability for an event?
The easiest way for you to book an event is to call us. Don't have time to talk for a long time over the phone, simply submit your information through our online no obligation "Booking Info Form"
- How early can I book an event with you?
The sooner the better! Since we are a small group, we usually get booked up quickly. However, if you are seeking a DJ on a short notice, we may have a cancellation on that date and still have availability.
- Is tipping/gratuity expected by the DJ?
Tips are never expected....However, if you feel that the DJ did an exceptional job, a tip will most certaintly be appreciated!
- Is your company insured?
Insurance is a must and should be a part of any legitimate business.
1) Liability and casuality policies will protect you and your guests from any unforseen circumstances.
2) All DJs are protected from things like equipment damage and theft.
We are insured by The G.A. Mavon Company and, we will be more than happy to provide written proof of our liability insurance!
Rockin' Robin's DJs is also a registered trademarked name. Our trademark for the name Rockin' Robin was originally regestered in 1998 and was first used by us back in "1989". No person(s) or company(s) in the state of Tennessee are allowed to use the name or reference to Rockin' Robin in any way without written permission or consent from Robin Knowles and or Rockin' Robin's DJs
PLEASE NOTE, that we are not in any way, nor have we ever been affiliated or associated with Robin Scott Productions.........
- What is your deposit amount and when is the final payment due?
In most any business, deposits are always a great way for both parties to commit to each another. You will never be asked to send us a deposit until AFTER you receive a written contract from us. Deposits vary depending on the amount charged for the event.
Some events may required a deposit for up to fifty percent of the total amount due for the event. As far as final payments, they are usually required to be paid in full no later than the date of the event, or perhaps when you meet with your DJ when finalize everything for your event. Sometimes you may hire us for an event that is only days or weeks away. In that case, the total amount due may be required in full before the event takes place. Many clients pay their event in full upon receiving a written contract the first time.
Please note that if the final payment due is written on a personal "out of state" check. The final payment will be required to be paid in full 10 days prior to the date of the event!
- What kind of music do you play? And, are they all the CLEAN VERSIONS?
You name it, we have it! If we don't have it and you do, bring it to the party! As far as music types, we only play the "Clean Versions"! However, we do have various "edited" radio versions of songs which may contain objectionable lyrics.
We subscribe to "Promo Only" a well known national music company. We purchase their monthly "Mainstream Radio Hits" series. These songs are all "Clean Edited Versions" of today's hits! Please visit them at www.PromoOnly.com
- What will we need to provide your DJs for set up? And, if our event is outdoors and it looks like rain, can you just move from place to place?
When it comes to the DJ set up....In most cases, the venue will provide the DJ with a skirted table. If a skirted table is not provided, RRDJs will provide one! This needed information is also included in all of our entertainment agreements!>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
If your event is outdoors, the DJ equipment must be protected from the elements under a safe covered area. If the client does not provide a safe covered area for the DJ equipment, RRDJs will (in most cases) must provide one of our 10x10 tents. To see what the tents look like, visit our "Equipment And Lighting Set Ups" under the Photo-Album area. Did you know that even on a nice clear HOT day, it can cause heat problems for our DJ equipment? We have seen equipment so hot that you could fry an egg on it! (Ouch) Sometimes it will be a nice, cool clear spring or fall evening, and by the time the event is over, the DJ equipment is covered in dew!(not good) Crazy weather can start out nice one minute, and here comes a big black cloud full of rain the next! (really not good) Once we are on-site and set-up, and then we need to move again....(ouch)
Bottom line: The professional equipment we use is very expensive, heavy and takes time to set up. If we do have to move the DJ equipment from one place to another, there will be a reasonable tear down and set up again fee added to the event!
Famous quote: "It's Not Nice To Fool Mother Nature"
- Where are you located and how far will you travel?
We are located in Memphis, TN.
We service all of the The Mid-South! Including West Tennessee, Northern Mississippi and Eastern Arkansas.
Any event located outside of the greater city limits usually has an additional service trip fee. We charge $1.00 per mile round trip to the event location and back. It's Like hauling freight that also takes additional time. (These fees will ALWAYS be explained up front and in writing)
- Will we get to meet the DJ before they work our event?
If your event is a wedding, it's not just OK to meet with your DJ.....It's HIGHLY RECOMMENDED! After all, this is one of the most important times of your life! This way you and your DJ will be able to discuss all details for your special day.....from your guest arrival music, grand introduction, first dance, parents dances, cake cutting, garter/bouquet toss and the last dance! We are DJs, Emcees and event specialists. By the time your wedding day rolls around, you will know your DJ on a first name basis, you will always have direct access to your DJs phone number, and.....we can assure you that your assigned DJ will be eager to work with you before and during your special day!
We usually meet with our clients after the entertainment agreement is firm. However, we will be happy to make exceptions if needed. We suggest that DJ meetings take place 1 to 2 weeks prior to the wedding. This way, everything will be fresh on your mind. If you live out of state, or several miles away, we will be more than happy to make exceptions for times to meet.
We want you to have "Peace Of Mind" before and during your special day!
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